Our core upgrade is finished and we are excited to bring you our new online banking experience, new mobile app, and new Touch Tone Teller menu. You’ll be able to access your finances, apply for a loan, check account balances, view statements and pay bills online, deposit checks, and so much more - anytime, anywhere.
Our entire JFCU staff thank you in advance for your patience and understanding as we go through our system upgrade. We are excited about providing improved services that our members have been requesting and moving forward together for a better credit union! Please check this page of our website regularly for more information, including closure details and re-enrollment instructions, or call us at 989-227-3700 with any questions.
Accessing our new digital platforms:
New Online Banking Platform
JFCU’s new online banking platform is designed to make your online experience more efficient and convenient.
To make your first-time login experience easier, our new system will create and send you an activation code either by email or text message to process to our new online banking platform.
- Navigate to our homepage and click Online Banking
- Click the "First Time User?" Link
- Enter the necessary information (account and SSN)
- If applicable, select the preferred delivery method for your activation code
- Enter the code within 24 hours to proceed with your new online banking set up
You will be prompted to create a new, unique username along with setting up a secure password and security questions upon your first login.
Check out video tutorials on how to log in to the new online banking here.
New Mobile App
Our new mobile apps are now available for download!
Download the Google Play app here.
Improved Telephone Banking
Our upgraded Touch Tone Teller makes taking care of your account even easier than before!
First-time login instructions:
1. Call the new toll-free number: 833-610-4300
2. Enter your member number, then press #.
3. Enter your temporary PIN (the last 4-digits of the Primary Accountholder’s Social Security number), then press #.
4. You will be prompted to enter a new PIN, then press #.
5. Confirm your new PIN.
6. Select a Main Menu Option:
1 - Account inquiries, including balances and recent transactions
2 - Funds transfers
3 - Hear current rates or calculate estimated loan payments
4 - Change your PIN
5 - Change to a different member number
6 - Other JFCU services
8 - Repeat this menu
9 - End the call
0 - Touch Tone Teller Tutorial (press * to exit the tutorial and return to the main menu)
NOTE: Every member must re-enroll in the new Touch Tone Teller to use it. Once enrolled, you may access telephone banking through the credit union
FAQs
What is a core processing system, and why is JFCU updating it?
The core processing system is the computer system that JFCU uses to maintain member accounts and to process transactions.
We’re upgrading our system in order to serve you more efficiently and effectively, with more options to offer new products and services in the future.
What’s changing?
JFCU will have a new online banking platform, a new mobile app, and a new Touch Tone Teller menu.
What’s staying the same?
Your account numbers, debit/credit cards, checks, direct deposit, and any loan due dates will remain unchanged.
What can I do with the new online banking and mobile app?
In addition to accessing accounts anytime and anywhere, you can set up recurring transfers, ACH deposits, and transfers to other members. On the new mobile banking app, you’ll be able to deposit checks and pay bills, see transaction details in your history, and apply for a loan from your phone.
When can I access the new online banking and mobile app?
Members will have access to online banking on the afternoon of December 2, with their re-enrollment.
We expect our new and improved mobile app to be available for use within seven days of our upgrade. The app must be certified by the Apple and Android app stores before it is made available for download.
Please see the above instructions on accessing these platforms for the first time.
Are my funds and personal data secure during the conversion?
Yes, your personal data, account information, and funds will remain safe and secure during this process.
Will I still be able to use my debit card during the upgrade process?
Yes, you will still be able to use your debit and ATM card during the closure, with limits.
How can I prepare for the upgrade?
Make note of the important closure dates and plan ahead. Make any withdrawals for extra cash before the closure. Although your debit and ATM cards will be available, consider using your JFCU credit card or alternative methods for larger purchases during the closure.
Please also note that you may experience longer than normal wait times in the lobby and drive-thrus, as well as longer response times for emails and voicemails. We recommend planning accordingly knowing these times may be longer than usual, and we appreciate your patience.
Published December 5, 2022
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