Board of Directors Names New CEO

Journey Federal Credit Union’s Board of Directors announced on 8/31/2021 that they have appointed Jeffrey Kusler as JFCU’s new CEO after a four-month interim period. An experienced business leader, Kusler succeeds Patrick Hunt and assumes responsibilities immediately.

With over fifteen years of experience in the nonprofit financial services sector, Kusler is thrilled by the challenge of enhancing people, processes, and products. Whether strategizing how to improve the productivity of his teams or identifying members’ needs to enhance their experiences, he adeptly extracts and synthesizes the necessary information to achieve more while using less. Recognizing these traits, the Michigan Credit Union League presented him with the “Young Professional of the Year” award in 2020.

“From the moment Jeff joined the organization, he began to make an incredibly large impact,” said Director Roger Sosebee. “Within his first ninety days, he executed a total organizational restructuring, resulting in skyrocketing profitability and productivity. And since that time, he has grown the organization in essentially all measurable categories.”

Dedicated to his local and regional community, Jeffrey currently serves and has served on several state and local boards, commissions, and committees, including the Michigan Association of United Ways, Michigan 2-1-1, Michigan Energy Options, City of East Lansing’s Planning Commission, City of East Lansing’s Downtown Development Authority, City of East Lansing’s Downtown Management Board, and City of East Lansing’s Brownfield Redevelopment Authority. Recognized for his service to East Lansing, he received the Crystal Award in 2018, honoring those dedicated to improving community life in the city.

Prior to this announcement, Jeff served as Interim CEO from May 1 to August 31, 2021, and before that served as the Chief Lending Officer and Chief Member Experience Office at JFCU, starting in April 2019. During the time in his previous roles, he increased the overall lending portfolio by 34%, the commercial lending portfolio by over 6,500%, and led a charge to get over 10% of staff to obtain job specific, industry standard certifications.

Before coming to JFCU, Kusler worked as the Vice President of Operations at CASE Credit Union, the Director of Regulatory Affairs and Compliance at MSU Federal Credit Union, as well as a number of other managerial positions at MSUFCU.

Jeffrey’s commitment to continued education is evident in his academic transcript. He received a Bachelor of Arts in Economics and Philosophy from Ohio Wesleyan University and a Master of Business Administration in Integrated Management from the Eli Broad Graduate School of Management at Michigan State University. He also holds certifications with the National Association of Federal Credit Unions as a NAFCU Certified Compliance Officer (NCCO), and with the American Society for Quality as a Manager of Quality and Organizational Excellence (CMQ/OE).

Journey FCU is proud to give back to local charities!

We are committed to giving back! We recently made the decision to take some time to review our giving strategy so that our giving has an even greater impact. Now through the end of the year, we will be holding fundraisers for the Basic Needs Center in downtown St. Johns. Our first fundraiser, Jar Wars, will take place during the month of October. With the BIG GAME between MSU & U of M coming up on 10/30, we have set up each JFCU branch location with jars that allow you to vote for who you think will win by placing a donation into the jar designated for that team. 

jar wars     

Board of Directors 2022 Election

If you’re interested in serving on our Board of Directors and you meet the qualifications below, then you must complete a ballot petition and get signatures of no less than 1% of the membership. Ballot petitions are available September 1 – October 15, 2021. Completed ballots must be returned to Journey FCU no later than the deadline, October 15, 2021.


An applicant for the Board of Directors position must have the following qualifications:

  1. Be a member in good standing with a current account balance of at least $5.00.
  2. Shall not have incurred a loss to the Credit Union.
  3. Must be at least 18 years of age.
  4. Must be able to make unbiased decisions in the interest of the membership.
  5. Must be willing to serve as a volunteer without compensation.
  6. Must not have been convicted of any criminal offense involving dishonesty or breach of trust, including the removal from office by any regulatory agency.
  7. Must be bondable by an acceptable bonding company.

Fraud Text Alerts

Our fraud center now sends text alerts when fraud is detected on an account. The text messages will give you the option to opt in or out of these alerts. Should you opt in, you will receive text alerts for fraudulent activity instead of phone calls from our fraud center. If you do not reply, you will receive a phone call. If you opt out, you will not receive these text alerts and will instead be notified with a phone call. The number for our fraud center is 877-253-8964.

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